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Terms & Conditions

Currency

All product and delivery prices quoted are in Australian dollars.

Returns

If there is a manufacturing fault with any of the items please contact us immediately with the details of the product.
Boxes Baskets Hampers is not directly responsible for any gifts damaged or lost during transportation, however please inform us immediately so we can take this issue up directly with the courier company.

Substitution Policy

Boxes Baskets Hampers reserve the right to substitute products that are unavailable or out of stock with a similar product.
Fruit baskets will be designed with seasonal produce that is available at the time of delivery so therefore may vary slightly from product image.
Containers on occasion may vary slightly from the product image due to supply.

Delivery

Boxes Baskets Hampers utilise the expert services of local Adelaide couriers. Every care and effort is used to ensure the safe and accurate delivery of your gift. On the occasion of any unforeseen transport event (vehicle accident/road closures etc) you will be promptly informed.

Fee structure
Adelaide Metro $12.00
Adelaide Outer $14.00
South Australia Country $20.00  
South Australia Far North $25.00
Please contact direct for delivery of multiples to one address ....email link and phone.

Please call 08 8278 5998 for deliveries interstate.

Same day delivery available for Adelaide and Metro area if order is received by 10am local SA time, otherwise your gift will be delivered next business day.
SA Country areas please allow 2- 3 business days
Remote SA please allow 5 – 7 business days

Times
Most deliveries will be made during business hours; unfortunately time specific deliveries are unavailable. It may possible in extreme circumstances for a time order to be executed; however a premium loading will apply. Please phone our customer service directly for pricing.
Deliveries are made on Monday through to Friday – no weekend or public holiday deliveries are available.

Details
Please ensure all the Recipients details are entered correctly and all contact phone numbers are supplied. These details are very important to ensure you gift arrives as requested.
Boxes Baskets Hampers couriers recommend your gift be sent to the Recipient’s work place, as most people are not home during the day. At a residential address the gift will be left in a safe place on the door step if no-one is home. If this is not to your liking then you must state this when ordering.
A re-delivery fee will apply for incorrect address supplied; re-deliver to recipient if door step policy rejected; access to property unavailable or no safe place to leave gift (e.g. Apartment).

Packaging

Presentation enhances the joy of the gift within. Every Boxes Baskets Hampers gift is packaged safely for transport and presented in our custom styled boxes and baskets. The gift is then complemented with our signature satin ribbons of Aqua and Chocolate. Your gift is then finished with your message, handwritten in a complementary gift card.

Alcohol Products

Hampers or gift baskets containing alcohol may only be ordered by and sent to persons over the age of 18 years. Boxes Baskets Hampers reserves the right to request appropriate age identification from the purchaser prior to dispatching orders containing alcohol.

Boxes Baskets Hampers will not responsible for the non-delivery of products containing alcohol where the purchaser fails to comply with this clause or Boxes Boxes Hampers has reasonable doubts regarding the age of the purchaser or intended recipient of the order.